And its help people aren't being very helpful. While most customers are unable to access their accounts, making end of the month bill paying impossible, the bank's twitter representatives insist that the website "is available."
We're curious how many times it has actually been loaded today. We haven't been able to get it to load all day. Note to Bank of America: don't tell customers your website is available when it is not.
It would be far more useful if the helper people on Twitter explained what has gone wrong and proposed workarounds for customers. We're not sure why they won't do that.
So we decided to find a way Bank of America customers can access their accounts online while the website is down. Turns out it is pretty easy. Just go the alternative Bank of America site. It is legitimately Bank of America's website and appears to be functioning properly.
By John Carney